Humans
Measures the behavioral and engagement maturity needed to translate technology into care delivery capability—including how smart care empowers patients and caregivers and becomes part of everyday clinical workflows.
Maturity Models
Smart Hospital
Maturity Model
The Smart Hospital Maturity Model (SHMM) is an industry-developed framework that helps healthcare organizations assess current smart hospital capabilities, benchmark performance, and build prioritized transformation roadmaps.
Model Overview
A practical framework for smarter care
SHMM examines the human, environmental, and process capabilities required to turn technology investments into safer, more efficient, and more patient-centered care.
Three Domains
Measure what makes smart care work
Environments
Measures the physical and digital readiness of care settings, including how well clinical environments are instrumented, connected, and enhanced to enable consistent, scalable, intelligence-assisted care.
Processes
Measures how effectively smart care technologies are embedded in workflows, governance, and analytics to support predictive decisions, automation, and continuous clinical, financial, and operational improvement.
Benefits of Participation
Move from assessment to action
Benchmark Performance
Compare your organization with peer healthcare organizations.
Identify Opportunities
Reveal strengths, capability gaps, and investment priorities.
Guide Strategy
Support digital transformation and smart hospital initiatives.
Measure Progress
Track advancement over time with a consistent framework.
Inform Decisions
Bring objective evidence to leadership prioritization.
Who Should Participate
Designed for healthcare leaders
Participation is most valuable when organizations involve leaders who shape technology, care delivery, operations, and enterprise strategy.
The survey is a multidisciplinary assessment and often benefits from input across several departments.
- Information Technology
- Clinical Operations
- Nursing Leadership
- Digital Transformation
- Innovation
- Facilities
- Executive Leadership
Ready to assess your Smart Hospital maturity?
Join healthcare organizations nationwide in measuring the people, environments, and processes shaping the future of healthcare delivery.